BGI International is committed to offering the finest customer support available in the industry. We believe that satisfied customers are the foundation of a successful business, and BGI is dedicated to that goal. We are committed to using the best knowledge-based resources available to ensure our customers receive answers to their technical issues.

screens to assist our users in every aspect of each program. The user can access the help screen from any field in the program to find concise information related to their questions. The Help Index feature also allows you to browse different topics. Context sensitive "How do I" help screens in each module help you learn how the features of the system can work for you.

>The Finest Customer Support - All customer service calls are logged and catagorized by issue type for weekly review. Our software support program can be accessed directly by the user community via a special email address. The program will immediately respond with the three most likely answers to the captioned question via return email. Email support questions can be routed directly to our support knowledge base, if desired, for instant answers to your questions. Using the latest Web technology, our customer support staff is able to conference with users via the Internet. BGI support technicians can actually see your screen and show you visually how to resolve an issue or give you quick tips to help you be more efficient.

Ongoing, Live Internet Training - BGI understands that a program's success is directly related to proper training and the end-user's ability to take full advantage of the system's functions and benefits. TMS-2000 users can receive live, ongoing training and support via the Internet using Webex® technology, which allows our support services department to actually see your PC to resolve issues and questions.